We run all our business base on Integrity and Honesty. We have strict operational guidelines for our guides and staff to follow . We also put all our promised service into written docs for you before you start the trips. We mean it only by words, but also by actions!

We are an licensed international travel company licensed by Vietnam National Administration of Tourism instead of some "online travel agencies" which pay a yearly fee to other licensed travel agencies, who don't cherish their brands in the long run, to do business in their names in franchised way. Please check our license here.

Our travel advisor will be with you from the very first e-mail or phone-call to the moment you are safe back home. For your every inquiry to us, we give prompt response within 24 hrs. And we specially provide hotline or an urgent email address for you to get our priority response.

Mekongcruises.net is the online travel service platform operated by the team of professional travel consultants based in Hanoi, Vietnam. Through years of working in this field, we have wealth of experience to offer you the personalized travel, specializing in the tours and cruises to the Mekong.

Established in 2006, Mekong Cruises dot net provides not only tour operations in the Mekong, but also has long established relationships with a vast array of travel and tourism providers in Vietnam, Laos and Cambodia.

We handle thousands of tourists from all over the world every year. We are experienced in organizing tours and cruises to the Mekong, Vietnam and different part of Indochina and you can be sure that any programs that you need to have organized will be done with the utmost professionalism and integrity.

Customer's demands have been as diverse as they have been numerous but we are proud of the personalized service that we are able to give as well providing real customized tours to guests traveling privately or with groups. Mekong Cruises is large enough to meet all your needs and small enough to care about you personally. We are committed to achieving excellence in our service, value for money to our clients and responsibility to our suppliers.

We will know that we are living with our vision when we...

• Imagine ourselves in the customers' shoes and understand the customers' point of view.
• Pay attention to detail; this makes us more professional.
• Do not allow any little mistakes to destroy our customers' once-of-a-life-time Mekong River Cruises; one flaw may spoil the whole experience.
• Remember that Mekong Cruises dot net exists because of the unique interests and needs of our customers.
• Our customers are our best teachers, so value customer feed-back and complaints.
• Our customers are also our friends, so treat them with warmth and care as well as politeness and respect.